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Returns & Exchanges


To return an item, you must inform us by email at and send us the item in perfect condition and unused, including its packaging. 

Returns are not accepted for personalized items and custom-made pieces, such as fine jewelry pieces. 

The return or exchange period is 30 days from the purchase date. You are responsible for the shipping costs, and we recommend sending it by certified mail, as we are not responsible for any possible loss during the shipping process. Once we receive the product and verify that it is in perfect condition, you will receive a confirmation email, and we will proceed to refund your account, deducting the shipping cost if it was free under a promotion. 

If you have a size issue or want to exchange it for another piece, you can do so within the same time frame and under the same conditions as returns.


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