Golden Cord Hoops

Enjoy free shipping within the Iberian Peninsula on purchases over €120.

· Spain, except for the Canary Islands and Ceuta and Melilla: €5.

· Europe, Canary Islands, and Ceuta and Melilla: €15.

· United States and Canada: €25*.

· All other countries: €30*.

*Shipping cost does not include customs or tariffs that may apply when shipping to non-European Union countries. 

The estimated delivery time is 2-3 business days for the entire Iberian Peninsula and 10-12 business days for other countries, Canary Islands, Ceuta, and Melilla. If your order is urgent, you can contact us, and we will do our best to ensure it arrives on time. Once the order is placed, you will receive an email confirmation of your purchase. When the package is shipped, you will receive an email with the tracking number to monitor its progress. 

Fine Jewelry Shipping: 

Gold and precious stone pieces are individually produced on-demand in our workshop in Madrid. The production and delivery time is a maximum of 20 business days within Spain and 30 business days for international shipments. 

If we cannot meet the established deadline, you will be informed within 3 business days from the order date, and you can cancel it with a corresponding refund for the item.

To return an item, you must inform us by email at contact@deassin.com and send us the item in perfect condition and unused, including its packaging. 

Returns are not accepted for personalized items and custom-made pieces, such as fine jewelry pieces. 

The return or exchange period is 30 days from the purchase date. You are responsible for the shipping costs, and we recommend sending it by certified mail, as we are not responsible for any possible loss during the shipping process. Once we receive the product and verify that it is in perfect condition, you will receive a confirmation email, and we will proceed to refund your account, deducting the shipping cost if it was free under a promotion. 

If you have a size issue or want to exchange it for another piece, you can do so within the same time frame and under the same conditions as returns.

Your piece will arrive in a cotton pouch inside a rigid cardboard box. Our packaging is unique and made in Spain from natural and recyclable materials. 

Gold and precious stone rings are delivered in a specific fine jewelry case. 

If it is a gift, you can add our cotton tote bag to your order. We will include it for free on orders over €120. 

If you want to send the gift directly to someone, leave your comments in the order, and we will include a card with your message.

Our jewelry is crafted in silver, gold-plated silver, solid gold, and natural stones. 

Gold plating naturally fades over time; it is a normal occurrence due to wear and tear. The speed of this natural process depends on how well the jewelry is cared for. 

To prolong the original appearance of a gold-plated piece, we recommend removing jewelry before sleeping, swimming in saltwater or pools, or engaging in sports. Avoid exposure to chemicals, soaps, cosmetic products, and makeup. Store them in a clean, dry place.

CLEANING

For silver and solid gold pieces: soak in boiling water with ammonia and dish soap for a few minutes. Gently scrub with a cloth or a soft brush in hard-to-reach areas. Rinse and dry gently. You can also use a jewelry cleaning cloth or silver cleaning solution for silver jewelry, always rinsing it thoroughly afterward. For chains, it is recommended to clean them in water, as detailed above. 

For gold-plated pieces: if there are any stains, gently rub them with a soft cotton cloth.

REPAIRS

We repair items purchased through our website within 30 days of purchase. For repairs beyond 30 days from the purchase date, you can contact us via email at contact@deassin.com.